Genesys Cloud (formerly PureCloud)

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Custom external contacts issue

  • 1.  Custom external contacts issue

    Posted 06-03-2020 15:08

    Hi there
    i was testing the new feature in today's purecloud update.

    Regarding the customization of external contacts and organizations.

    I was testing the new feature and i created two different fields.

    But how can i erase these two now?
    i know i can edit them or disable but in case i want them removed how i can achieve this?

    thanks!


    #Roadmap/NewFeatures

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    Mariano Martinez
    Interaxa S.A.
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  • 2.  RE: Custom external contacts issue

    Posted 06-08-2020 02:34
    Hi Mariano,

    You have to use the API.

    Delete a schema
    /api/v2/externalcontacts/contacts/schemas/{schemaId}​


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    Paulo Mesquita
    Spark NZ Trading
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