Genesys Cloud (formerly PureCloud)

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Pairing Edge Device against a different Org

  • 1.  Pairing Edge Device against a different Org

    Posted 10-22-2019 10:33
    Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
    Has anyone done this before? Are there any implications or things to be aware of before doing this?

    Thanks,
    Marian
    #SystemAdministration
    #Telephony
    #Unsure/Other

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    Wren Data Ltd.
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  • 2.  RE: Pairing Edge Device against a different Org

    Posted 11-07-2019 20:46
    Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

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    Darrell Beard
    Pyrios NZ Ltd
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  • 3.  RE: Pairing Edge Device against a different Org

    Posted 11-13-2019 05:07
    Thanks Darrell, be great to know how it goes for ye and if it is pretty straight forward.

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    Marian OConnell
    Wren Data Ltd.
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  • 4.  RE: Pairing Edge Device against a different Org

    Posted 12-04-2019 23:36
    Hi Marian,

    We did successfully unpair the Edge server using the LCD panel in the end, there was a suggestion to complete using API, did try that initially but failed to unpair, so dropped back to LCD method.

    Regards
    Darrell

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    Darrell Beard
    Pyrios NZ Ltd
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  • 5.  RE: Pairing Edge Device against a different Org

    Posted 11-15-2019 04:08
    Hi Darell.

    I'm not sure you'll need to do it via LCD. In developer tools there's an option allowing you to unpair the edge by providing the Edge ID (/api/v2/telephony/providers/edges/{edgeId}/unpair). You can do it via browser, which is certainly more comfortable than playing with edge lcd :-)

    Good luck!
    Piotr



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    Piotr Danielewski
    Ernst & Young Global Services Limited
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