Genesys Cloud (formerly PureCloud)

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Enable Auto Answer as system default

  • 1.  Enable Auto Answer as system default

    Posted 8 days ago
    Hello All,

    I was wondering is there any way to enable the Auto-Answer setting as a system default, instead of individually doing for each agent. I looked through but couldn't find anything.

    By default, when you create an agent, the Auto-Answer is turned off.

    Thanks,
    Aakanksha
    #AskMeAnything(AMA)
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Aakanksha Goyal
    Cloudoe BV
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  • 2.  RE: Enable Auto Answer as system default

    GENESYS
    Posted 7 days ago
    No, there is not.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Enable Auto Answer as system default

    Posted 7 days ago
    Okay, Thank you for your response.

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    Aakanksha Goyal
    Cloudoe BV
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