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  • 1.  Workforce Management - Missing activities in schedules

    Posted 07-02-2020 10:26
    Hello,

    For an unknown reason in the schedules, some activities planned in the Work Plan are missing. All the agents are in the same work plan, for some of them the activities (daily meal and meetings) are added, but not for others not.
    Any idea why?
    How can we fix this?
    Same work plan but no activities for some of the agents


    Thank you!


    #Ask Me Anything (AMA)

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    Caroline M.
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  • 2.  RE: Workforce Management - Missing activities in schedules

    GENESYS
    Posted 07-08-2020 05:23
    Hey Caroline,

    Thanks for the post.

    I have to confess this is indeed a bizarre one. Could I ask you to raise a support ticket for investigation please.

    Methods of support contact can be found here: https://help.mypurecloud.com/articles/contact-purecloud-care/





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    Kind Regards

    JJ Earle-Henson
    Global SPARK Team
    Genesys Online Community
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    Original Message


  • 3.  RE: Workforce Management - Missing activities in schedules

    Posted 07-10-2020 11:21
    I will do, thank you JJ.

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    Caroline Mbanga
    Quovim C3 (9264-2354 Quebec Inc.)
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    Original Message


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