Hey Caroline,
Thanks for the post.
I have to confess this is indeed a bizarre one. Could I ask you to raise a support ticket for investigation please.
Methods of support contact can be found here
: https://help.mypurecloud.com/articles/contact-purecloud-care/------------------------------
Kind Regards
JJ Earle-Henson
Global SPARK Team
Genesys Online Community
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Original Message:
Sent: 07-02-2020 10:25
From: Caroline Mbanga
Subject: Workforce Management - Missing activities in schedules
Hello,
For an unknown reason in the schedules, some activities planned in the Work Plan are missing. All the agents are in the same work plan, for some of them the activities (daily meal and meetings) are added, but not for others not.
Any idea why?
How can we fix this?
Thank you!
#Ask Me Anything (AMA)
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Caroline M.
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