Genesys Cloud CX

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  • 1.  Informative Conversation Roster beta

    GENESYS
    Posted 09-27-2021 11:30
    Edited by Ricky Phung 09-27-2021 11:36
    Hi Community,

    I'm very excited to announce the new Informative Conversation Roster is now available in beta.  The roster has been completely redesigned.  Please see here for detail and reach out to your Customer Success Manager or Account Manager if interested to be part of beta.

    Informative Conversation Roster


    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures

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    Rick Phung
    Genesys - Employees
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  • 2.  RE: Informative Conversation Roster beta

    Posted 10-12-2021 04:15
    Hi Rick,

    Firstly I want to say that I really like the new view and it will make a massive difference in terms of interaction handling. So that we can best manage this change with our customers can you confirm the current estimated GA?

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 3.  RE: Informative Conversation Roster beta

    GENESYS
    Posted 9 days ago
    Hi Community,

    Beta is progressing well with good feedbacks resulting in additional updates which we plan to push to beta participants soon.  We are extending the beta into January so please reach out to me if you're interested in participating.

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    Ricky Phung
    Genesys - Employees
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  • 4.  RE: Informative Conversation Roster beta

    Posted 9 days ago
    Hi Ricky,

    We'd like to be involved in the Beta if possible?

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 5.  RE: Informative Conversation Roster beta

    GENESYS
    Posted 9 days ago
    Hi Gareth,

    Yes.  Please email your org name and org ID to rick.phung@genesys.com.

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    Ricky Phung
    Genesys - Employees
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