Genesys Cloud CX (formerly PureCloud)

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Informative Conversation Roster beta

  • 1.  Informative Conversation Roster beta

    GENESYS
    Posted 19 days ago
    Edited by Rick Phung 19 days ago
    Hi Community,

    I'm very excited to announce the new Informative Conversation Roster is now available in beta.  The roster has been completely redesigned.  Please see here for detail and reach out to your Customer Success Manager or Account Manager if interested to be part of beta.

    Informative Conversation Roster


    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures

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    Rick Phung
    Genesys - Employees
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  • 2.  RE: Informative Conversation Roster beta

    Posted 5 days ago
    Hi Rick,

    Firstly I want to say that I really like the new view and it will make a massive difference in terms of interaction handling. So that we can best manage this change with our customers can you confirm the current estimated GA?

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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