Hi Bob,
There is no setting to control this. There is definitely room for improvement in terms of how statuses are handled.
I know you specifically mentioned the desktop client but the only way to prevent this that I'm aware of, would be to use the web client instead.
Thanks,
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Daniel McLeod
Qsect LLC
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Original Message:
Sent: 07-01-2020 12:48
From: Bob Shappell
Subject: Desktop Client Status Change upon Workstation lock
Is there any way to prevent the Genesys Cloud desktop client from changing the user's status when their workstation locks?
#Unsure/Other
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Bob Shappell
Avtex Solutions, LLC
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