Hello everyone

Our client decided to configure the chat flow, so that when the client interaction enters after hours, they reply with a message and then let the interaction pass to the queue so that it stays there waiting and the next day start operation agents can receive those interactions that were reported after hours first.
The specific question is to know under these conditions how long does it take for the interaction to be disconnected within the waiting queue? and if that time is possible to configure it.

Thank you
#DigitalChannels

------------------------------
Andres Galindo
Global Networks Solutions S.A.
------------------------------

Hi Andres,

If you're referring to web chats, they would likely be disconnected by the user fairly quickly and never reach an agent.

If not, please specify what type of interactions/channels you're referring to.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

Original Message:
Sent: 06-23-2020 12:12
From: Andres Galindo
Subject: Disconnection of waiting interactions - chat channelHello everyone

Hello everyone

Our client decided to configure the chat flow, so that when the client interaction enters after hours, they reply with a message and then let the interaction pass to the queue so that it stays there waiting and the next day start operation agents can receive those interactions that were reported after hours first.
The specific question is to know under these conditions how long does it take for the interaction to be disconnected within the waiting queue? and if that time is possible to configure it.

Thank you
#DigitalChannels

------------------------------
Andres Galindo
Global Networks Solutions S.A.
------------------------------

It is a WhatsApp interaction,

------------------------------
Andres Galindo
Global Networks Solutions S.A.
------------------------------

Original Message:
Sent: 06-23-2020 12:56
From: Daniel McLeod
Subject: Disconnection of waiting interactions - chat channelHello everyone

Hi Andres,

If you're referring to web chats, they would likely be disconnected by the user fairly quickly and never reach an agent.

If not, please specify what type of interactions/channels you're referring to.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 06-23-2020 12:12
From: Andres Galindo
Subject: Disconnection of waiting interactions - chat channelHello everyone

Hello everyone

Our client decided to configure the chat flow, so that when the client interaction enters after hours, they reply with a message and then let the interaction pass to the queue so that it stays there waiting and the next day start operation agents can receive those interactions that were reported after hours first.
The specific question is to know under these conditions how long does it take for the interaction to be disconnected within the waiting queue? and if that time is possible to configure it.

Thank you
#DigitalChannels

------------------------------
Andres Galindo
Global Networks Solutions S.A.
------------------------------