Genesys Cloud (formerly PureCloud)

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Mass Edit Roles

  • 1.  Mass Edit Roles

    Posted 10-31-2019 04:51
    Hi all!

    I am looking into ways of bulk changing roles for a group of people on a monthly basis.

    I am aware of this
    "When you update existing users with a .csv import, PureCloud adds roles but does not replace or remove them."


    May I know if there are any work around to this? Adding roles to users is easy, but removing them has to be done one by one.

    Please help!


    Jin Huey Boey
    ITApps Sdn Bhd

  • 2.  RE: Mass Edit Roles

    Posted 10-31-2019 11:23
    One way would be to create an app that uses the API:

    You can remove users from a role:
    Add users to a role:

    Remove roles from a User:
    Add roles to a User:

    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant