A place to ask questions, connect with others, and stay in the know
We are trying to create an inbound flow that sets the Flow.CalledNumber using a string. Inbound Call Flow "Flow 0344", we have an update data task called update data that contains Flow.calledNumber and a variable of 012xxxxxxx and then the call gets transferred to flow "setdatatest". It does not look like the variable persists or is retained once we transfer the call to the "setdatatest" flow.What we are trying to do:Inbound call to 0208755xxxxxx (Flow 0344), select option 2 > set Flow.CallNumber to "0108xxxxxxxx" > transfer to another flow "SetDataTest - CVLCC" > route calls based on the Flow.CallNumber.Are you able to assist and advise?
Flow.CalledNumber is a built-in variable. It is populated by the system and read-only.
Since you want to pass a customized value to your 2nd flow, use a Set Participant Data action in the 1st flow and a Get Participant Data action in the 2nd flow.https://help.mypurecloud.com/articles/set-participant-data-action/https://help.mypurecloud.com/articles/get-participant-data-action/
Thank you! This has worked and has assisted me in a massive way!Thanks again!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.