Hello,
In our message flow under Initial State, we use data actions to validate and get some customer information like Customer name and contact info. However when I move the flow from one state to another state, the variables I used to store those customer name and contact info does not show up. I tried using set participant data , but still it seems like the data does not pass on. Is there any workaround to get this done?
Due to this , when the agents gets the message, we see the conversation id instead of customer name under interacting in queue view. ( see attached).
TIA
Sathish Mohanakrishnan
#Ask Me Anything (AMA)
#ArchitectureandDesign#DigitalChannels------------------------------
Sathish Mohanakrishnan
Allscripts Healthcare Solutions Inc.
------------------------------