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  • 1.  Outbound Call through campaign not consistent

    Posted 09-20-2019 07:14
    Hello Community,
    TLDR : 
    We have a use case where we need to do outbound calls to users (multiple times to a user as well) and this is so critical to our main flow that we are looking for 100% reliability. Could someone point me how we can monitor these calls and look into logs(where and why things are stuck) to have visibility. I did look into Campaign performance as mentioned here but did not find much of a use.

    The way we are triggering this is :
    1. Created an always running agentless outbound campaign O
    2. Created a contact list CL associated with campaign O
    3. adding contacts C to contact list CL through Add contacts to a contact list POST API /api/v2/outbound/contactlists/{contactListId}/contacts
    curl -X POST \curl -X POST \  https://api.mypurecloud.ie/api/v2/outbound/contactlists/{contactListId}/contacts \  -H 'Authorization: Bearer AtttETAxVtyLUeczzNsxODgFVb_l2JkWrXuWHyMwurOtYMz0xQ-5p3xoY333qmF8XB1Qn9J-qSKQ' \  -H 'Content-Type: application/json' \  -H 'Host: api.mypurecloud.ie' \  -d '[  {    "contactListId": "{contactListId}",    "data": {    "Contact": "+911234567890",    "Name":  "XXX YYY"    },    "callable": true,    "phoneNumberStatus": {    }  }]'

    After step 3, expecting call to  contact C but here reliability looks random and very low ( 1 successful out of 15-20  for a contact sometime ).  Feel free to suggest if I am missing something while going through the process.

    Thanks in Advance!

    #Outbound

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    Pradeep Joshi
    Uber
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  • 2.  RE: Outbound Call through campaign not consistent

    Posted 09-23-2019 03:06
    In other words, is there a way we can get statistics and error logs for an outbound campaign?

    ------------------------------
    Kartik Sura
    Uber
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