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Outbound SMS Campaign with third party SMS provider

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  • 1.  Outbound SMS Campaign with third party SMS provider

    NEW MEMBER
    Posted 11-25-2020 06:54
    Hi !
    is there any way to make outbound bulk SMS campaign with third party SMS provider? I cannot find any API for it .
    Our customer need to use existing provider for sending SMS
    #Outbound

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    Valentin Yaroshinsky
    Nova IT LLC
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  • 2.  RE: Outbound SMS Campaign with third party SMS provider
    Best Answer

    GENESYS
    Posted 11-30-2020 10:49
    Hi Valentin,
    SMS campaigns can only be configured with SMS numbers created within Genesys Cloud.
    Thanks,

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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  • 3.  RE: Outbound SMS Campaign with third party SMS provider

    NEW MEMBER
    Posted 11-30-2020 11:31
    ok thank you :(

    In true our idea was to make bulk outbound campaigns for messengers - whatsapp, facebook and other channels.
    What do you think, is it planned to be released in the future?

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    Valentin Yaroshinsky
    Nova IT LLC
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  • 4.  RE: Outbound SMS Campaign with third party SMS provider

    GENESYS
    Posted 11-30-2020 11:59
    Here is an Aha! idea for allowing external vendors --> https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-246
    Regarding other integrations like WhatsApp and Facebook, there may be ideas for that as well.

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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