Hi Genesys Experts,
We are working on one POC.
Use case:- When the customer call on Genesys cloud TFN number and call comes on Genesys cloud and at same time we want to show customer number on home grown CRM.
For this first we are creating client OAuth on Genesys cloud integration.
But which API should I call to get the customer number and show on CRM?
Anybody help us to get this solution?
Thankyou in Advance.
#DigitalChannels#Implementation#Integrations------------------------------
Rakesh Singh
HCL Technologies Ltd.
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