Hi Genesys Community,
I´m currently stuck and maybe someone can help me.
For our customer we develop an Agent Script with an option to insert a multi level Wrap up code. I solve this with the use of different drop down menus. With using the visibility I can control which drop down appears. Now the issue: If the Agent choose an option in a dropdown by mistake and want to correct it the value of the dropdown is already set and I cannot find a solution to delete the value anymore. If I set the value of the dropdown variable to empty the script throws errors. Also the Dropdown stuck and that makes it quiet unhandy to use.
The best and easiest way would be to reset the dropdown menu overall, but I cannot find a way to do so. Has someone in the past the same issue and maybe can give me a hint how to proceed?
Btw. we have between 2 - 5 Layers, 25 dropdowns and overall around 3000 WRC combinations.
Kind regards,
Rafael
#ArchitectureandDesign#Omni-ChannelDesktop/UserInterface#Unsure/Other------------------------------
Rafael Kaufmann
NTT Germany AG & Co. KG
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