Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Email Spellcheck

  • 1.  Email Spellcheck

    Posted 07-16-2018 09:44
    Due to the update to Purecloud and the changes within the email, the spell check now no longer works (red squiggly line under the errored word).

    Where doe this now exist or when do I need to go to switch this back on.

    ------------------------------
    Laurie Cochrane
    Fat Face Ltd
    ------------------------------


  • 2.  RE: Email Spellcheck

    GENESYS ADVISOR
    Posted 07-17-2018 08:36
    Hello,

    The issue has been addressed to the developer and the solution will be rolled out this coming weekend. The new feature/release has been turned off and you need to refresh your browser or desktop to start using the old HTML editor.

    ------------------------------
    Drey Malabag
    Genesys - Employees
    ------------------------------



  • 3.  RE: Email Spellcheck

    Posted 17 days ago
    Hi

    I have tried refreshing my desktop app, however, the spell check function is not available.  I have the 2.2.602.0 version.  Is there something I need to do to get the spell check function?

    ------------------------------
    Jenan Krishnananda
    Enercare Connections
    ------------------------------