Genesys Cloud (formerly PureCloud)

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Email Spellcheck

  • 1.  Email Spellcheck

    Posted 07-16-2018 09:44
    Due to the update to Purecloud and the changes within the email, the spell check now no longer works (red squiggly line under the errored word).

    Where doe this now exist or when do I need to go to switch this back on.

    Laurie Cochrane
    Fat Face Ltd

  • 2.  RE: Email Spellcheck

    Posted 07-17-2018 08:36

    The issue has been addressed to the developer and the solution will be rolled out this coming weekend. The new feature/release has been turned off and you need to refresh your browser or desktop to start using the old HTML editor.

    Drey Malabag
    Genesys - Employees

  • 3.  RE: Email Spellcheck

    Posted 12-31-2020 10:33

    I have tried refreshing my desktop app, however, the spell check function is not available.  I have the 2.2.602.0 version.  Is there something I need to do to get the spell check function?

    Jenan Krishnananda
    Enercare Connections

  • 4.  RE: Email Spellcheck

    Posted 03-04-2021 08:15
    Edited by Sajid Abbas 03-04-2021 08:15
    We are also facing the same issue. The spellcheck isn't working for desktop app.

    We can't switch away from desktop app because its required for screen recording.

    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai

  • 5.  RE: Email Spellcheck

    GCAP Member
    Posted 03-04-2021 09:37
    We are also facing the same issue. We have an open ticket with support for more than two weeks. Below is their response:

                        There is an ongoing known issue on this matter and Dev is fully aware of the situation.

                        The Dev team is currently working for a permanent fix.

                        No ETA was discussed as of this moment.

    Velmani Natarajan
    MVP Health Plan, Inc.

  • 6.  RE: Email Spellcheck

    Posted 11 days ago
    This is a screenshot from a Windows 10 Pro 20H2 x64 in English (en-us).
    Spell checking is working.


    Higor Takahashi
    Genesys - Employees