Genesys Cloud (formerly PureCloud)

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Email Spellcheck

  • 1.  Email Spellcheck

    Posted 07-16-2018 09:44
    Due to the update to Purecloud and the changes within the email, the spell check now no longer works (red squiggly line under the errored word).

    Where doe this now exist or when do I need to go to switch this back on.

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    Laurie Cochrane
    Fat Face Ltd
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  • 2.  RE: Email Spellcheck

    GENESYS ADVISOR
    Posted 07-17-2018 08:36
    Hello,

    The issue has been addressed to the developer and the solution will be rolled out this coming weekend. The new feature/release has been turned off and you need to refresh your browser or desktop to start using the old HTML editor.

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    Drey Malabag
    Genesys - Employees
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    Original Message


  • 3.  RE: Email Spellcheck

    Posted 12-31-2020 10:33
    Hi

    I have tried refreshing my desktop app, however, the spell check function is not available.  I have the 2.2.602.0 version.  Is there something I need to do to get the spell check function?

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    Jenan Krishnananda
    Enercare Connections
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    Original Message


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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.