Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Ability to change the subject of email while processing email through flow

    Posted 02-19-2021 18:19
    We have a inbound Email flow and we wish to update the subject of email with Original Subject+ some Case number. Followed by routing the same email to agent. Can we update the subject of original email through Architecture email flow?


    Thanks,
    Rajnish
    #ArchitectureandDesign
    #Routing(ACD/IVR)

    ------------------------------
    Rajnish Roy
    Thermo Fisher Scientific Inc
    ------------------------------


  • 2.  RE: Ability to change the subject of email while processing email through flow

    Posted 02-21-2021 18:50
    The subject variable is read-only unfortunately https://help.mypurecloud.com/articles/architect-default-variables/


    ------------------------------
    Will Bellerby
    Pyrios NZ Ltd
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources