Hello,
I have a customer who is having a very strange issue with one agent. This agent is remote, using the newest version of chrome, and using a Jabra headset with the required software and extension.
The problem they are running into, is that chrome will display an Aw, Snap! error when they make or receive a call when using a custom WebRTC profile in chrome that has the jabra headset configured.
Using the "Use Computer Settings" options works fine.
This was working as recently as yesterday. We've tried rebooting, reinstalling chrome, reinstalling Jabra extension, running PureCloud in incognito, and more. No known changes.
I have a ticket opened, but I'm hoping someone has run into something like this before. If you have, please let me know how you addressed it.
@Stephan Keim please let me know if you have any ideas
Thanks,
#Telephony#Unsure/Other------------------------------
Daniel McLeod
Qsect LLC
------------------------------