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  • 1.  Passing queue name to another flow

    Posted 07-29-2021 13:14
    Hi Team,

    can we pass the value of call.currentqueue from inqueue flow to any other flow ? if yes , can you please let me know how we can do that?
    #ArchitectureandDesign

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    Neha Bagla
    British Telecommunications PLC
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  • 2.  RE: Passing queue name to another flow

    Posted 07-30-2021 07:31
    The only way I know is to use  "set participant data" before leaving flow and "get participant data" in next one. Works in my scenario.

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    Kamil Burnicki
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  • 3.  RE: Passing queue name to another flow

    Top 25 Contributor
    Posted 08-01-2021 23:18
    As Kamil mentioned set participant data is a nice easy way to accomplish that. though you would need to maybe do Call.CurrentQueue.name
    And then use the find queue function to get the actual queue object
    https://help.mypurecloud.com/articles/find-queue-action/

    Otherwise if you are using a Common Module flow within another flow, that by its nature has input and output variables which can be a queue. I use this for Callbacks for example. These work best if you want to do some specific task and then return to the original flow where you left off. 
    https://help.mypurecloud.com/articles/work-with-common-module-flows/

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    Anton Vroon
    KiwiBank
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  • 4.  RE: Passing queue name to another flow

    Posted 08-02-2021 04:02
    Thanks Kamil and Anton,

    i was able to do it using common module method too , however call.ani was not supported in common flow method which i wanted for some functionality . But that was helpful. Thank you

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    Neha Bagla
    British Telecommunications PLC
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  • 5.  RE: Passing queue name to another flow

    Top 25 Contributor
    Posted 08-02-2021 16:02
    Hi Neha

    Just pass Call.ani as an input to the common module flow.
    I do this for our callbacks, using the same module in all the In Queue flows, passing the call.ani, queue etc as inputs.

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    Anton Vroon
    KiwiBank
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  • 6.  RE: Passing queue name to another flow

    Posted 08-02-2021 21:58
    Many Thanks , Managed to do it yesterday via common module Inputs :)

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    Neha Bagla
    British Telecommunications PLC
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