Hello,
I am trying to know if it would be possible to do a blind transfer to a queue using a script but with priority.
When a customer contacts us, an attribute
A or
B is being passed in order to route to the correct queue.
Attribute
A would route the interaction to
queue A, and attribute
B would route interactions to
queue B.
Our use case is:
A customer contacts us via chat but was directed to the incorrect queue,
queue A. As a result, the agent will transfer the chat interaction to
queue B using a script.
Is it possible to add priority to the transferred interaction has priority over the interactions in
queue A?
Additionally, is it possible to change the attribute A to B (and vice versa) when transferring using a script?
Thank you,
Louis
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Louis D.
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