Genesys Cloud (formerly PureCloud)

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Edge communication

  • 1.  Edge communication

    Posted 10-21-2020 05:15

    In a setup where a local edge would deployed in the customer datacenter, can the RTP communication transit through the Local network (with QOS) as well as the public network? In other words, does a remote user have to be connected to the Local network through VPN with WebRTC or can he also connect over the internet?

    Thank you for your insight

    Marc Van Belleghem


  • 2.  RE: Edge communication

    Posted 10-21-2020 08:54
    As long as the proper ports are open (listed in the Resource Center) WebRTC phones can communicate to the edge without a VPN connection.

    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant

  • 3.  RE: Edge communication

    Posted 10-21-2020 09:33
    Thank you George.
    I found the documentation @ 'BYOC Premises – Asymmetric NAT'

    Marc Van Belleghem
    NTT Belgium NV/SA