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  • 1.  screen pop when agent pick up the call not when call ring

    Posted 12-10-2019 04:35
    Hallow every one, 

    i have one question regard to screen pop.

    i configure a CRM screen pop to open when inbound call come to agent , the screen pop come when the call ring on the agent station what i need is to open the screen pop just if the agent pick up the call , is that can be done? 

    Best Regards 
    #Integrations
    #SystemAdministration

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    Mohammad Abd-Alrahman

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  • 2.  RE: screen pop when agent pick up the call not when call ring

    GENESYS
    Posted 12-10-2019 08:51
    See the similar thread:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=8d1de3a1-ee2e-479a-8299-d106ebe7934f&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer&ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4%26tab%3ddigestviewer

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: screen pop when agent pick up the call not when call ring

    GENESYS
    Posted 12-11-2019 11:03
    Assuming you're referring to one of the Embedded Clients (likely PureCloud for Salesforce), the screenpop is always processed on Alerting.

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    Richard Schott
    Genesys - Employees
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    Original Message


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