Genesys Cloud (formerly PureCloud)

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Inbound Fax

  • 1.  Inbound Fax

    Top 25 Contributor
    Posted 01-18-2021 12:30
    I am aware that Fax's as an interaction to a queue is down the road, although I have been able to create a scenario where a fax is received, it generates  an email to the Genesys User with the Fax attached.  I created a rule in Outlook to forward the email back to GC as an email to a email queue.  This works fine, a bit ugly but it works until Genesys implements Fax as a Queue.

    My question however is.  If I have a DID to accept faxes, can that DID accept numerous simultaneous faxes.  eg.  Multiple faxes come into DID xxx-xxx-xxxx all at once.  Will the first fax coming in be received but the others will receive busy or be rejected?  Thanks.
    #Telephony

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Inbound Fax

    Top 25 Contributor
    Posted 01-19-2021 10:51
    I should also mention that we are using Genesys Cloud Voice to provide the DID's.

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    Martin Bunting
    i3Vision Technologies Inc.
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