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Dialog Engine (?)

  • 1.  Dialog Engine (?)

    GCAP Member
    Posted 07-26-2020 07:56
    Been trying to get to dialog engine w/o much luck. Stumbled across this video that shows the permissions needed, but not seeing them in the orgs that I checked.

    Has anyone been able to find these permissions?

    permissions

    #Roadmap/NewFeatures

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    Dean Thames
    Koch Business Solutions
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  • 2.  RE: Dialog Engine (?)

    Top 25 Contributor
    Posted 07-26-2020 18:08
    You do have to have these:
    • Dialog > Bot > Add, Edit, View
    • Dialog > BotDomain > Add, Edit, View
    • Dialog > BotDomainModel > Add, Edit, View
    • Dialog > BotUtterance > Add, Edit, View 
    • Dialog > BotVersion > Add, Edit, View
    • Knowledge > Category > Add, Edit, View
    • Knowledge > Document > Add, Edit, View
    • Knowledge > KnowledgeBase > Add,, Edit, Search, View
    • Knowledge > Training > Create, Edit, View


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Dialog Engine (?)

    GENESYS
    Posted 07-27-2020 05:26
    Did you already follow the instructions to add the Genesys Dialog Engine to your subscription?

    https://help.mypurecloud.com/articles/add-genesys-dialog-engine-to-your-subscription/

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 4.  RE: Dialog Engine (?)

    GCAP Member
    Posted 07-27-2020 06:09
    Well, it doesn't appear to be showing up in the add-ons view... is there a dependency for it being available there?

    add ons


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    Dean Thames
    Koch Business Solutions
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  • 5.  RE: Dialog Engine (?)

    GCAP Member
    Posted 07-28-2020 07:28
    Is this just me? I feel like the feature should be there in the add-ons section... is that not the case? I've checked multiple orgs of mine and it's not showing in any of them.

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    Dean Thames
    Koch Business Solutions
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  • 6.  RE: Dialog Engine (?)

    GENESYS
    Posted 07-29-2020 02:56
    I see possibly conflicting info in the RC...

    The first article I linked says to contact Sales to have it added to your subscription.

    This article https://help.mypurecloud.com/articles/genesys-dialog-engine-per-api-request-pricing/ says it should be in Add Ons. But, it's not fo ryou.

    Have you tried the Contact link in the AppFoundry or contacting Sales to try and get it turned on? That second article may not be correct...though I have not had time to try and track down the right person yet to ask.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 7.  RE: Dialog Engine (?)

    GENESYS
    Posted 07-29-2020 16:05
    @Dean Thames the Resource Center article has been updated. https://help.mypurecloud.com/articles/add-genesys-dialog-engine-to-your-subscription/

    Everyone needs to contact Sales for now. It is not currently part of the Genesys Add Ons container. You should be able to contact your CSM (formerly known as GA) if you need some assistance.​

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 8.  RE: Dialog Engine (?)

    GENESYS
    Posted 07-29-2020 16:24
    Also, it is a back-end IT problem that they hope to get fixed this week or next so that you will be able to self-serve from Add Ons or AppFoundry.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 9.  RE: Dialog Engine (?)

    GCAP Member
    Posted 07-30-2020 07:17
    Thanks George... yeah, I like the option to just have it available as an add-on. Looking forward to using it!

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    Dean Thames
    Koch Business Solutions
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  • 10.  RE: Dialog Engine (?)

    GCAP Member
    Posted 08-18-2020 04:36
    Hi all. Is there an update to when Genesys will resolve issues with adding Dialog Engine? We're unable to add this via App Foundry which just has "Contact Sales" and Sales are not helping at all.

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    Tony Sturgeon
    SAGE GLOBAL SERVICES LIMITED
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  • 11.  RE: Dialog Engine (?)

    GCAP Member
    Posted 08-18-2020 07:10
    This was a bit clunky. My account rep had to get it added. We were looking for it on the "add-on's"  section, but it just shows up as a data action in Architect once enabled. From there you have to jump to the Dialog Engine workbench by clicking on the arrow in the task menu on the right. Also, your user has to have the correct permissions/role. There's a new one for AI once enabled.

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    Dean Thames
    Koch Business Solutions
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