I see possibly conflicting info in the RC...
The first article I linked says to contact Sales to have it added to your subscription.
This article
https://help.mypurecloud.com/articles/genesys-dialog-engine-per-api-request-pricing/ says it should be in Add Ons. But, it's not fo ryou.
Have you tried the Contact link in the AppFoundry or contacting Sales to try and get it turned on? That second article may not be correct...though I have not had time to try and track down the right person yet to ask.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 07-28-2020 07:28
From: Dean Thames
Subject: Dialog Engine (?)
Is this just me? I feel like the feature should be there in the add-ons section... is that not the case? I've checked multiple orgs of mine and it's not showing in any of them.
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Dean Thames
Koch Business Solutions
Original Message:
Sent: 07-27-2020 06:09
From: Dean Thames
Subject: Dialog Engine (?)
Well, it doesn't appear to be showing up in the add-ons view... is there a dependency for it being available there?
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Dean Thames
Koch Business Solutions
Original Message:
Sent: 07-27-2020 05:25
From: George Ganahl
Subject: Dialog Engine (?)
Did you already follow the instructions to add the Genesys Dialog Engine to your subscription?
https://help.mypurecloud.com/articles/add-genesys-dialog-engine-to-your-subscription/
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 07-26-2020 07:55
From: Dean Thames
Subject: Dialog Engine (?)
Been trying to get to dialog engine w/o much luck. Stumbled across this video that shows the permissions needed, but not seeing them in the orgs that I checked.
Has anyone been able to find these permissions?
#Roadmap/NewFeatures
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Dean Thames
Koch Business Solutions
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