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  • 1.  Group Fax, Outgoing ID

    Posted 10-12-2020 15:38
    Edited by Mark Kastner 11-04-2020 12:15
    Users do not have DID, only 4 digit extensions as their Directory work phone #.  When a User sends a fax, only their 4-digit extension is shown on the cover sheet and top of pages as the sending phone number. Is there a way to specify a default "from" phone number to appear on faxes when a User does not have a personal DID?

    Thank you.
    #ArchitectureandDesign
    #SystemAdministration
    #Telephony

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    Mark Kastner
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