Genesys Cloud (formerly PureCloud)

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Recording

  • 1.  Recording

    Top 25 Contributor
    Posted 8 days ago
    Hi all,

    I have some questions regarding voice recording.

    1. What is the maximum duration of each call record ? is there any limitation?
    2. Is there any limitation or maximum duration to archive/keep the recording in the cloud ? for example, if we want to keep the recording up to 3 years in the cloud, would it be possible ?

    Regards,

    CHARAF
    #QualityManagement

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
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  • 2.  RE: Recording

    GENESYS
    Posted 7 days ago
    We typically don't expect calls to be over 2 hours.  I believe we start to run in to rendering issues / limitations when calls exceed 10 hours.

    There is no time limit on recording retention.  Keeping calls up to 3 years is not an issue.

    Thanks,

    ------------------------------
    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
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  • 3.  RE: Recording

    Top 25 Contributor
    Posted 7 days ago
    Thank you @Rakesh Tailor for your answer.

    Since there is no limitaion on keeping the recording in the cloud, does that mean there is no limitaion on the storage o those recordings ? unlimited storage per organisation ?

    Regards,

    ​​

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------



  • 4.  RE: Recording

    GENESYS
    Posted 7 days ago
    There is a fair use / overage policy in effect.  You can see the details here:
    https://help.mypurecloud.com/articles/data-storage-usage/

    Thanks,

    ------------------------------
    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------