We typically don't expect calls to be over 2 hours. I believe we start to run in to rendering issues / limitations when calls exceed 10 hours.
There is no time limit on recording retention. Keeping calls up to 3 years is not an issue.
Thanks,
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Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud
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Original Message:
Sent: 06-24-2020 12:48
From: Charaf Eddine Chemlal
Subject: Recording
Hi all,
I have some questions regarding voice recording.
- What is the maximum duration of each call record ? is there any limitation?
- Is there any limitation or maximum duration to archive/keep the recording in the cloud ? for example, if we want to keep the recording up to 3 years in the cloud, would it be possible ?
Regards,
CHARAF
#QualityManagement
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Charaf Eddine Chemlal
NTT France
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