Folks,
I'm looking to see if anyone else has experienced significant delays in the playback of prompts from On-Prem edges. Our client is experiencing around an 8-12 seconds delay between the call connecting and the first audio prompt being played, this delay continues (albeit reduced to 4-5 seconds) as they progress through the call flow. Additionally they are reporting around 2-3 seconds of a delay in the RTP when customers are speaking with their users.
They use WebRTC with Geo-turn enabled, force turn disabled. The users are home based connecting to an edge located in their home country but the AWS data centre is Frankfurt.
Initially I suspected that this sounded network related however our traces see no network latency worth talking about, the device answers the call, the recording starts then 8-12 seconds later the prompt is played.
Any ideas? I have a case opened with support.
Thanks
Gordon
#SIP/VolP#Telephony------------------------------
Gordon Bell
Sabio Ltd
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