Genesys Cloud CX (formerly PureCloud)

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Prepopulate queue field with last used queue

  • 1.  Prepopulate queue field with last used queue

    NEW MEMBER
    Posted 4 days ago
    Curious to see if anyone is experiencing issues with Prepopulate queue field with last used queue - It has happened a few times where the last queue used does not prepopulate even thou I've successfully placed a call.
    #Telephony

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    Harold Altamirano
    R1 RCM
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  • 2.  RE: Prepopulate queue field with last used queue

    GCAP Member
    Posted 3 days ago

    Check the Preferences for Interactions.




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    Michael Joseph Carreon
    Dexcom, Inc.
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