Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Genesys Cloud Desktop App Refresh

  • 1.  Genesys Cloud Desktop App Refresh

    Posted 10-26-2020 15:49
    All -

    We are facing one issue where only 1 Agent (Work from office) is facing Genesys desktop app refresh issue. Agent is on version 2.1.583

    Impact - Agent is in the middle of the call and the App refreshes on its on and the call gets disconnected.

    Is anyone else facing this issue ??

    Anurag Gusain

  • 2.  RE: Genesys Cloud Desktop App Refresh

    GCAP Member
    Posted 10-27-2020 06:30
    We also have this happen very sporadically to agents. Our agents are on version 1.15.570.0. It's a major inconvenience at best, and at times (though not always) it has disconnected the contact as you mention above. Hoping there's an explanation of some sort.

    Emily Kammerer
    Ascendium Education Group, Inc.