Genesys Cloud (formerly PureCloud)

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Genesys Cloud Desktop App Refresh

  • 1.  Genesys Cloud Desktop App Refresh

    Posted 10-26-2020 15:49
    All -

    We are facing one issue where only 1 Agent (Work from office) is facing Genesys desktop app refresh issue. Agent is on version 2.1.583

    Impact - Agent is in the middle of the call and the App refreshes on its on and the call gets disconnected.

    Is anyone else facing this issue ??
    #Omni-ChannelDesktop/UserInterface

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    Anurag Gusain
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  • 2.  RE: Genesys Cloud Desktop App Refresh

    GCAP Member
    Posted 10-27-2020 06:30
    We also have this happen very sporadically to agents. Our agents are on version 1.15.570.0. It's a major inconvenience at best, and at times (though not always) it has disconnected the contact as you mention above. Hoping there's an explanation of some sort.

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    Emily Kammerer
    Ascendium Education Group, Inc.
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