Genesys Cloud CX (formerly PureCloud)

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Show queue name on IP phone

  • 1.  Show queue name on IP phone

    Posted 8 days ago

    HI all,
    I would like to ask the community if you have any experiences/information and resources about some possibility if its possible to present queue name on SIP hardware phone provisioned by Genesys Cloud (BYOC Cloud) and not only the phone number of the caller in case of incoming ACD interaction.



    Radek Paclt
    NTT Czech Republic s.r.o

  • 2.  RE: Show queue name on IP phone

    Posted 7 days ago
    There is now way to currently change the Remote Name like we can in PureConnect.  There is an entry on the Idea site.  The other option would be to populate the local phone directory which should show instead of what is being sent.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect