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  • 1.  Supported flows by Architect

    Posted 12-14-2021 11:00
    Hi community,

    I have a question regarding the flows that are supported by Architect.
    According to the Developer Center (https://developer.genesys.cloud/api/rest/v2/architect/flows), there are only 5 types of flows supported


    In the other hand, when you open Architect platform, you will see other types such as Inbound Chat, Inbound Message...


    Which information is correct ? what are the official types of supported flows by Architect if the Dev Center link might not be up to date ?

    Thank you in advance for clarifying this information :)

    Kind Regards,

    Charaf
    #Ask Me Anything (AMA)
    #GenesysCloudCXQAEpisode

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    Charaf Eddine Chemlal
    NTT France SASU
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  • 2.  RE: Supported flows by Architect

    GENESYS
    Posted 12-14-2021 13:34
    Dev center is out of date.  Someone already pointed it out, it will get updated.
    https://help.mypurecloud.com/articles/about-architect/ lists all the flow types.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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