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No Telephony on new Android App and Communicate is not allowing to set outbound calls

  • 1.  No Telephony on new Android App and Communicate is not allowing to set outbound calls

    GENESYS
    Posted 12 days ago
    Edited by Matt Lawson 11 days ago
    I noticed that:

    • On Collaborate app, there is not way to initiate a call anymore
    • Cannot choose outbound path (Carrier or Mobile)
    • On Communicate, there is no settings to choose outbound dialling again
    • If the call are outbound via mobile operator, whats the use of the app?
    Why have these 2 features have been split into 2 apps?

    Gio
    #AskMeAnything(AMA)
    #Telephony

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    Giovanni Venturella
    Genesys - Employees
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  • 2.  RE: No Telephony on new Android App and Communicate is not allowing to set outbound calls

    Posted 12 days ago
    HI Giovanni

    Please see:

    https://help.mypurecloud.com/release-notes/

    under November 3 is this entry:

    Deprecations

    • Collaborate call functionality on mobile devices deprecation

    This links to:  https://help.mypurecloud.com/articles/deprecation-remote-station-calling-in-the-collaborate-app/

    To your other comments, the communicate app does still make outbound calls - providing the user has a default phone set which is a WebRTC station.

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    Vaun McCarthy
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