Hello Everybody
I would suggest opening a case with our PureCloud Customer Care team for issues like this. I see that Peter already has, and we will make sure to keep the case updated on our side.
Unfortunately, we are not equipped to manage escalation via our community forums.
I suggest following the outlined process in our resource center for this type of issue:
https://help.mypurecloud.com/articles/contact-purecloud-care/
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Tyler Barley
Manager, Technical Support | PureCloud Customer Care
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Original Message:
Sent: 09-12-2019 03:13
From: Anders Vejen
Subject: DNC List failing to Block numbers
Sound like the developers need to look at the failure scenarios for outbound dialing.
"If you fail to look in/open the DNC list, you don't call", as compared to "if you don't find the number in the DNC list, you can call".
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Anders Vejen
TDC Netdesign
Original Message:
Sent: 09-11-2019 19:31
From: Peter Dimatulac
Subject: DNC List failing to Block numbers
Hi Darryn
Did you get a resolution on this one? I'm seeing this occur intermittently and the support team have been useless in resolving it. In fact, they've questioned whether I even had the phone number in the DNC list.
I don't think they realise the legal implications of the issue.
Going to raise another incident but I have no confidence that it will be resolved.
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[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
Original Message:
Sent: 10-24-2018 01:37
From: Darryn Chang
Subject: DNC List failing to Block numbers
Hi All
Has anyone experienced an issue with the DNC Lists for Inbound/Outbound failing to block numbers?
I have raised this case several times before with support and have just re-requested the case to be opened
If a customers number appears on a DNC list shouldnt it be prevented from dialing if the same DNC list is applied to the campaign?
Countless examples have been provided yet as it takes some time for the issue to be resolved by the time they do a check in to see if its re-occurred the problem has gone away.
Cheers
#Outbound
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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