Hi Vincent,
You can expect the following set of metadata exported in the JSON file:
aniDisplayable
|
ANI in displayable form
|
aniNormalized
|
ANI
|
conversationEndTime
|
conversation's end time
|
conversationId
|
unique ID associated with the conversation
|
conversationStartTime
|
conversation's start time
|
dnisDisplayable
|
DNIS in displayable form
|
dnisNormalized
|
DNIS
|
durationMs
|
duration of the recording
|
endTime
|
end time on the recording
|
filePath
|
original path of the recording
|
fileSize
|
recording file size
|
initialDirection
|
Initial direction of the conversation (inbound/outbound)
|
languageIds
|
Identifier on the language
|
mediaType
|
Media Type (one of Call,Chat,Email,Message, Callback, Screen)
|
messageType
|
type of message platform from which the message originated, e.g., sms, twitter,
line, facebook, whatsapp, webmessaging, open, instagram
|
organizationId
|
unique ID for the conversation
|
provider
|
type of provider for the recording, for example edge
|
queueIds
|
list of queue IDs for the recording
|
recordingId
|
unique ID for the recording
|
screenInformation
|
screen specific information, includes the screen ID, X and Y position, resolution information
|
startTime
|
start time of the recordings
|
userIds
|
list of users
|
wrapupCodes
|
wrap-up codes for the conversation
|
We recognize this is missing in our doc set at the moment, and will be updating them soon.
------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
------------------------------
Original Message:
Sent: 10-25-2022 22:09
From: Vincent Sabolboro
Subject: Bulk S3 Bucket
Hi @Daniel Ho
We are still on the migration process to Genesys Cloud. I have question on using the AWS S3 export option.
Two files are exported for each call interaction, the recording media and the JSON file. What information are on the JSON file, does the file include interaction information like queue, agent id, ani etc or metadata about the media file? how can bulk export metadata of the interaction If this only contains metadata of the media file ?
------------------------------
Vincent Sabolboro
ATB Financial
Original Message:
Sent: 05-12-2021 10:31
From: Martin Bunting
Subject: Bulk S3 Bucket
Yes, I have gone through the example and now able to pull recordings. It is not as intuitive to configure as I had hoped but I have it working and able to share my results with our customer. Thanks.
------------------------------
Martin Bunting
i3Vision Technologies Inc.
Original Message:
Sent: 05-12-2021 10:00
From: Daniel Ho
Subject: Bulk S3 Bucket
Hi Martin,
So you have taken a look at our Glue Athena Example? Are there particular challenges that you are running into?
------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 05-11-2021 14:33
From: Martin Bunting
Subject: Bulk S3 Bucket
Has anyone added the Bulk Export Recording with Integration to an external AWS S3 bucket? I have gone through creating the S3 bucket in my S3 Account, now I am looking at the ability to search for records. I am in the process of setting up Athena+Glue, and it is not very intuitive. Has anyone found another way to search through the S3 data, or tips on setting this up?
#Ask Me Anything (AMA)
#Integrations
#Reporting/Analytics
#Unsure/Other
------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------