Genesys Cloud (formerly PureCloud)

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Authorized Organizations from a different region

  • 1.  Authorized Organizations from a different region

    Posted 10 days ago
    Hi

    Was wondering if it was possible to authorise an org that sits in a different region? currently, our own org sits in Ireland and our customer's org is in London UK, and we would like to pair the org so we can support without the need to use a customer licence for support purposes

    if it's not possible, it there anything on the roadmap to enable this ability?

    Thanks

    Vick
    #SystemAdministration

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    Vick
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  • 2.  RE: Authorized Organizations from a different region

    Posted 10 days ago
    Hello Vickesh,

    The Cross-Region authorized organizations is not available in Geneysys Cloud.

    "You can pair with any other organization in your region."
    Reference : https://help.mypurecloud.com/articles/about-pairing-process/

    The ideas is already created in the IdeasLab :https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-834

    Kind Regards,

    CHARAF

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    Charaf Eddine Chemlal
    NTT France
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