A place to ask questions, connect with others, and stay in the know
I purchased a Polycom Soundpoint IP 311 phone from Amazon (maybe that was my mistake?). It is a supported Genesys Cloud device and with version 4.08.1972 and I added that phone in the base Settings. I then added the phone itself with those Base settings and the Hardware ID from the bottom of the phone. I went into the phone's Advanced Admin settings and set the phone back to default and then verified that the Provisioning Server is set to ZTP Enabled. I am using BYOC-C and set the Base and Phone Network to Provision from the Genesys Cloud Provisioning Service. I rebooted the phone and it goes through a reboot and says Initializing Network but it never registers.
Using the Phone Web Interface would be easier than using the Phone display interface
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.