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  • 1.  Import Call Recordings

    Posted 06-14-2021 07:15
    Hi

    We have a customer who would like to import historical call recordings into Genesys cloud from their previous vendor. Has anyone done this before? Is this possible?

    Thanks
    #Implementation
    #QualityManagement
    #SystemAdministration
    #Unsure/Other

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    Chris Marsden
    CloudComm 360 Ltd
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  • 2.  RE: Import Call Recordings

    Posted 06-14-2021 14:29
    Hi Chris,

    One of our client requested similar feature.
    Genesys Cloud does not have functionality to import call recordings. So, we implemented extension application with similar user experience for both historical call recordings form other vendors and Genesys Cloud call/screen recordings. Users can do search call/screen recordings by date range, divisions, queues and phone numbers.


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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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    Original Message


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