Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Scheduled Call backs

    Posted 06-21-2021 10:01
    I'm trying to work out how i can see a history of the scheduled call backs that have happened/not happened. When testing the feature, we scheduled a call back, but it never happened. We're trying to work out why and if it was dismissed by an agent. How can we view this?
    #Reporting/Analytics

    ------------------------------
    Abigail Lippiatt
    Marie Stopes International
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources