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  • 1.  How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-13-2019 01:52
    Hello PureCloud

    Hope you are well.

    We have two divisions, Division A and Division B.

    We noticed, if a call is transferred between Division A to Division B, the recording will be available for access for both supervisors in Division A and Division B.

    Is there a way to limit the access these supervisors can have?

    I am experimenting with conditions for the queues in divisions. However, from what I currently see it's not working.
    #Reporting/Analytics

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    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
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  • 2.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-13-2019 05:10
    Hi Samuel,

     As the call technically happens in both divisions then it will be available to any supervisors that have access to either of them, i'm not sure there's anyway around this as a result.

     Thanks

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    Gordon Thomson
    Dialler Manager
    Actavo
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    Original Message


  • 3.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-14-2019 15:49
    Hello Gordon

    Thank you very much for your response.

    We have submitted a feature request and had good feedback already.

    Please feel free to help and vote on this one https://purecloud.ideas.aha.io/ideas/CLWFO-I-297

    ------------------------------
    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
    ------------------------------

    Original Message


  • 4.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-15-2019 07:15
    Hello Samuel,

     Will be interested to find out if there is anything that can be done - i'll keep my eye out on any response you get to your idea!

    Thanks

    ------------------------------
    Gordon Thomson
    Dialler Manager
    Actavo
    ------------------------------

    Original Message


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