Hello
So there is really no hope to have Genesys Cloud - WebRTC running in VDI ?
We're planning to use the softphone connector for Servicenow so our agents don't have to swivel share anymore between Purecloud and Servicenow. Challenge , we run Servicenow in VDI and until now we were letting the Purecloud/Genesys cloud run outside of VDI but with the softphone connector we bring the Purecloud piece inside the VDI now.
Due to our VDI environment we can't afford the voice traffic to go through the VDI farm and need it to go straight to the cloud to reach Purecloud infrastructure.
Anyone having managed to configure VDI - to act like HDX redirect/offload option for Citrix - so the WebRTC media is sent directly between the client and Genesys?
Tx in advance
Renaud
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Renaud Larcier
Travelport
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Original Message:
Sent: 05-05-2020 21:22
From: mark dAuvergne
Subject: VDI issues work and work arounds Azure
Hello
I thought i would float this question in case someone has experienced or may have a work around for WebRTC agents who use Azure VDI. As expected they are having quality issues.
My stance is that VDI and WebRTC is not supported.
The client has a requirement to use VDI for their other business operations.
Does anyone have any suggestions to navigate around this issue?
Some suggestions i have were to
1. Forward mobile
2. Plug in a handset
Regards
Mark
#Integrations