Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  Industry Standard Call Service Level

    Posted 11-19-2020 14:26
    Does anyone have common abandon % standard for industry standards?
    #ConnectwithaCustomer(NEW)

    ------------------------------
    Ly Lim
    Cardinal Health 5, LLC
    ------------------------------


  • 2.  RE: Industry Standard Call Service Level

    Posted 11-20-2020 13:06
    We use 5% for most clients and 10% for a few.  I

    ------------------------------
    Penny Petrie
    Camis Inc
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources