Genesys Cloud (formerly PureCloud)

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Industry Standard Call Service Level

  • 1.  Industry Standard Call Service Level

    Posted 9 days ago
    Does anyone have common abandon % standard for industry standards?
    #ConnectwithaCustomer(NEW)

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    Ly Lim
    Cardinal Health 5, LLC
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  • 2.  RE: Industry Standard Call Service Level

    Posted 8 days ago
    We use 5% for most clients and 10% for a few.  I

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    Penny Petrie
    Camis Inc
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