A call can transfer between flows in Architect, if you have the logic set up to do so. So, if a call starts in one flow, then transfers to another flow (like an In-Queue Call flow), then transfers back to the main flow, then gets back into the same In-Queue Call flow, that could cause multiple entries.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-25-2020 01:55
From: Monica Hong
Subject: Entires scenario
Hi all,
I have a question regarding Entries (one of the metrics under Performance > Flow).
According to "Resource Center", it says "A call can enter a flow multiple times".
Entries | The total number of times that calls enter the flow or flow version. A call can enter a flow multiple times. |
My question is,
What scenarios cause a call to enter in flow multiple times?
Thank you,
Monica
#Reporting/Analytics
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Monica Hong
Ubicus
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