Genesys Cloud (formerly PureCloud)

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Entires scenario

  • 1.  Entires scenario

    NEW MEMBER
    Posted 7 days ago
    Hi all,

    I have a question regarding Entries (one of the metrics under Performance > Flow).
    According to "Resource Center",  it says "A call can enter a flow multiple times".

    Entries

    The total number of times that calls enter the flow or flow version. A call can enter a flow multiple times.

    My question is,
    What scenarios cause a call to enter in flow multiple times?

    Thank you,
    Monica


    #Reporting/Analytics

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    Monica Hong
    Ubicus
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  • 2.  RE: Entires scenario

    GENESYS
    Posted 7 days ago
    A call can transfer between flows in Architect, if you have the logic set up to do so. So, if a call starts in one flow, then transfers to another flow (like an In-Queue Call flow), then transfers back to the main flow, then gets back into the same In-Queue Call flow, that could cause multiple entries.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Entires scenario

    NEW MEMBER
    Posted 3 days ago
    George,

    Thank you for your answer. It helped me a lot.
    Have a nice day!

    Monica

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    Monica Hong
    Ubicus
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