Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  QA Episode - Above Average Joes

    GENESYS
    Posted 11-29-2021 09:21

    This week, Matt is joined by a team of Principal PS Consultants and long-time viewers may just recognize a familiar face. With Matt, the Joes add their insight to some tough questions in the communityas we bring an end to the 2021 season.

    Questions include:

    Get Conversation Type (using APIs)
    Callback Implementations
    Campaign Sequence
    Filter Interactions by NUL Value



    #GenesysCloudCXQAEpisode

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: QA Episode - Above Average Joes

    Posted 12-02-2021 15:43
    Thanks for this session team.  Can Patrick please share the body template from the Data Action shown for the Call backs?  I'd like to grab the #if syntax from there :)​

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: QA Episode - Above Average Joes

    GENESYS
    Posted 12-02-2021 16:12
    Hey Vaun this is a prebuilt custom data action that was built and you can find in the link below from app foundry along with so much more!

    https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/13074443-4ffc-46b6-82c7-c3f4af51861f

    ------------------------------
    Patrick Johnson
    Genesys - Employees
    ------------------------------



  • 4.  RE: QA Episode - Above Average Joes

    Posted 12-02-2021 16:45
    Thanks Patrick, I had forgotten I'd downloaded this quite a while ago and found what I needed in there.  Appreciate it!

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 5.  RE: QA Episode - Above Average Joes

    GENESYS
    Posted 12-02-2021 16:13

    Hey Vaun,

    Hope all is well! Patrick is going to reply with some help. Until then, here is a picture of his balloon skills in action (meant to include them in the post and dropped the ball).



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------