Genesys Cloud - Main

 View Only
Discussion Thread View

DID Porting - Location Blank

  • 1.  DID Porting - Location Blank

    Posted 11-30-2021 09:19
    Edited by Steve Parsons 11-30-2021 13:38
    ISSUE RESOLVED:  Import file had a duplicate value....
    _______________________________________________
    First time poster....hopefully this is the right spot.

    Just ported over a stack of Toll Free #'s just fine.  Location drop down was available and showed our single location as an option.  Go to port a block of <250 DID's, location option is blank.  Drop down blank.  Tried (3) different web browsers across two different computers.  Our single location does show in the Admin/Locations area, just won't come up for a DID port.

    Any thoughts?

    SP​
    #Implementation
    #SystemAdministration

    ------------------------------
    Steve Parsons
    BCD TRAVEL S.A.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources