Hello everyone, I hope someone has an idea or some insight in this issue i'm having at the moment.

Whenever I make a new user in Purecloud and set up a WebRTC for them the first time they login there seems to be an 80% chance they wil receive the following error when they try to call someone or try to receive a call:

(i'm translating this from dutch so might very slightly in english)
"Error during calling

The station could not be reached. This can be caused by a bad network connection or because multiple sessions are active. If you use a seperate program to make calls you have to enable the option "allow external app to place calls" in your settings"

We do use an external program to place calls so the first thing i do is make sure that option is enabled. so that cannot be the issue.
When i do a network connection test the results also seem fine

Also it is usually a 50/50 chance if i just delete the current WebRTC and make a new one for that user it wil suddenly work correctly.
However with the last user that encountered this problem this did not solve the problem.

Also strange is that when the problem randomly goes away after creating a new WebRTC it does not come back for that user (or atleast hasn't yet)

If anyone has any ideas I'd love to hear them. 

Hello everyone, I hope someone has an idea or some insight in this issue i'm having at the moment.

Whenever I make a new user in Purecloud and set up a WebRTC for them the first time they login there seems to be an 80% chance they wil receive the following error when they try to call someone or try to receive a call:

(i'm translating this from dutch so might very slightly in english)
"Error during calling

The station could not be reached. This can be caused by a bad network connection or because multiple sessions are active. If you use a seperate program to make calls you have to enable the option "allow external app to place calls" in your settings"

We do use an external program to place calls so the first thing i do is make sure that option is enabled. so that cannot be the issue.
When i do a network connection test the results also seem fine

Also it is usually a 50/50 chance if i just delete the current WebRTC and make a new one for that user it wil suddenly work correctly.
However with the last user that encountered this problem this did not solve the problem.

Also strange is that when the problem randomly goes away after creating a new WebRTC it does not come back for that user (or atleast hasn't yet)

If anyone has any ideas I'd love to hear them. 

Hello everyone, I hope someone has an idea or some insight in this issue i'm having at the moment.

Whenever I make a new user in Purecloud and set up a WebRTC for them the first time they login there seems to be an 80% chance they wil receive the following error when they try to call someone or try to receive a call:

(i'm translating this from dutch so might very slightly in english)
"Error during calling

The station could not be reached. This can be caused by a bad network connection or because multiple sessions are active. If you use a seperate program to make calls you have to enable the option "allow external app to place calls" in your settings"

We do use an external program to place calls so the first thing i do is make sure that option is enabled. so that cannot be the issue.
When i do a network connection test the results also seem fine

Also it is usually a 50/50 chance if i just delete the current WebRTC and make a new one for that user it wil suddenly work correctly.
However with the last user that encountered this problem this did not solve the problem.

Also strange is that when the problem randomly goes away after creating a new WebRTC it does not come back for that user (or atleast hasn't yet)

If anyone has any ideas I'd love to hear them.